TERMS & CONDITIONS
Terms of Payment
Credit terms, if approved, are 30 days from date of invoice. All orders will be shipped C.O.D or pre-paid with credit or debit until open account terms have been extended.
Orders are subject to a minimum charge of $25.00.
Prices & Product Info
Visa, MasterCard, American Express, or Discover may be used when placing an order. For your protection, credit card information must be provided with each order.
Prices are in US dollars. All listings, pricing, availability and specifications are subject to change at any time without notice. Pricing, photographic and typographical errors are subject to correction at any time.
Orders for our standard catalog items can be canceled at no charge if the tools have not been shipped. Tools that have been made as a special or altered in any way cannot be canceled.
There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Even after your receipt of an order confirmation, your order, or any portion thereof, may be declined by CTT. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance service. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
Orders are shipped Monday through Friday, and in most cases, the order will ship same day if all items are in stock and the order is received before 3:00 PM ET. We do not ship any orders on weekends or holidays.
We will hold orders for up to 3 business days to allow back ordered items to arrive unless the customer requests partial shipment. If you have requested expedited shipping we will attempt to contact you.
Prior authorization is required on all returned goods. Returns may be accepted within 45 days after delivery on unused, unmodified CTT standard products and are subject to a 15% restocking fee. Returns are not accepted for any custom, modified and/or used items.
The company returning the product should have either an invoice number, packing slip number or the original purchase order number ready when calling.
CTT cannot be responsible for the performance of products that have been altered by the customer. We also cannot accept for return any product the customer has modified in any way. This includes, but is not limited to, markings, flats, coatings, surface treatments, or any changes to geometry.
Custom Tooling Policy
When placing a purchase order for quoted specials, a signed copy of the print must accompany the P.O.
Custom tooling cannot be returned. Therefore, no credits and/or refunds will be issued. Cancellation of custom tooling is not permitted and customers still assume the responsibility for payment of tools.
Technical Data, Advice
Any technical data and advice furnished by CTT with respect to Products and Services and the use of such Products and Services are given without charge, and CTT assumes no obligation or liability for such information. All of such data, advice, drawings and specifications shall be given and accepted at the customer's risk.
CTT warrants that for a period of 45 days from the date of shipping, merchandise shall be free from defects in materials and workmanship under normal use provided such merchandise is correctly installed, used and maintained. This warranty shall not apply to products that have been subject to alteration, misuse, abuse, neglect or improper storage, handling or maintenance. Should the products not conform to such warranty, CTT will replace or repair any defective merchandise returned to CTT within such 45-day period. Such remedies shall be the sole and exclusive remedies for breach of warranty. In no event shall CTT be liable for any direct, indirect, incidental or consequential damages or for loss of profits or any other damages not withstanding that CTT may have been advised that such damage may be likely to occur. CTT shall not be liable for any claim of negligence or any manufacturer's strict liability on any merchandise. THE FOREGOING WARRANTIES SHALL NOT APPLY TO DAMAGE OR DEFECTS CAUSED BY DELIVERY, STORAGE, INSTALLATION, OPERATION OR MAINTENANCE BY ANY PERSON OTHER THAN CTT, OR BY ANY ORDINARY WEAR AND TEAR, NOR SHALL IT APPLY TO CONSUMABLE TOOLING OR MATERIALS, OR NORMAL REPLACEMENT ITEMS, AND ARE THE SOLE AND EXCLUSIVE WARRANTIES BY SELLER IN LIEU OF ALL OTHER WARRANTIES WHETHER WRITTEN, ORAL OR IMPLIED. CTT MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIMS AND EXCLUDES ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTIES ARISING BY USAGE OF TRADE, COURSE OF PERFORMANCE, OR COURSE OF DEALING.
SAFETY WARNING: Cutting tools may shatter during use. Appropriate guards and protection, including the use of eye protection, is strongly advised by all persons in the vicinity of their use.